No-shows don't pay.
Reminders do.
24 hours before a scheduled job, your customer gets a professional reminder text in your business's name. They confirm. You show up to a job, not an empty house.
A no-show isn't just lost time. It's a lost day.
You drove out there. You cleared the schedule. You turned down another job to be there. And the customer forgot. One no-show a week is a real cost — in fuel, in wages, in bookings you couldn't take. Booking reminders eliminate the single most preventable reason a job doesn't happen: the customer simply forgot it was today.
Logged. Reminded. Confirmed.
Job is logged in your schedule.
Via your calendar, a text to MatStone, or a manual entry — however you manage your day. The reminder sequence is set automatically from there.
Reminder fires 24 hours out.
A professional SMS in your business's name, with the job date, time and address. Includes a simple confirm option — "Reply YES to confirm" — so you know the job is on.
Customer confirms. You know you're on.
Their reply is logged and you're notified. If they don't confirm, you get a heads-up while there's still time to chase — not when you're already in the driveway.
What you get.
Automatic 24h reminder SMS
Fires the day before every scheduled job, in your business's name, without any manual effort.
Confirmation reply
Simple YES/NO reply option so you know the customer has seen it and confirmed.
No-confirmation alert
If a customer doesn't reply by a set time, you're flagged while there's still time to call and confirm.
Job details in the message
Date, time and suburb included so the customer has everything they need in one text.
Monthly reporting
Confirmation rate and no-show rate tracked and reported alongside your other MatStone metrics.
Fuel and time saved
One prevented no-show per week pays for the system many times over.
Professional impression
A reminder text in your business's name sets the tone before you arrive — organised, professional, reliable.
Showing up is the job. Make sure the customer does too.
"Every tradie has a no-show story. Most of them were preventable. One text the day before is all it takes — and it looks professional while it does it."
Booking reminders protect your day and your margins. They also signal to your customers that you run a tight, professional operation — which makes it easier to charge what you're worth.