Melbourne-based, Australia-wide

The missed call was answered, the lead was logged, and Mick got a notification — all before he finished the job he was on.

That's what Never Miss a Lead does — every time. Smart automation handles the first response, a real human reviews the outcomes, and your business never drops a lead because you were too busy doing the actual work.

Built and run by someone who's spent 20 years in sales and operations across trade, fitness, retail and construction. Not a software product. A service with a person behind it.

Live — lead in progress
Today · 10:23am
Caller
0412 ••• 847
1st contact · unknown caller
Called at
10:22:54am
Duration: 0s — rang out
Missed call detected
Call rang out · no voicemail left · system triggered
0:00
Reply composed & sent
Personalised in your voice · calibrated for trades
"Hey, it's Mick from Precision Plumbing — sorry I missed you, flat out on a job. Happy to call you back shortly. What did you need?"
0:43
Caller replied
"Yeah mate, after a quote on a hot water system replacement. When are you free?"
3:12
Lead logged · owner notified
Ready for Mick to follow up · hot water replacement enquiry
3:14
System handled it. Luke reviews every lead log weekly — nothing falls through.
The problem

Whether you're on the tools, on the shop floor, in a consult, or running a class — you're not on the phone. Every unanswered call is a lead, a booking, or a member about to churn, going to whoever answers first.

Most businesses don't lose customers because the service is bad. They lose them because the person doing the work can't also be the person on the phone — and by the time someone calls back, the customer's already gone elsewhere.

Plumber hands-deep in work, unable to answer phone
Who it's for

Built for any business where a missed call costs a customer or a member.

Trades and construction site

Trades & construction

Every missed call caught and followed up while you're on site.

Retail store floor

Retail

Stock enquiries and click-and-collect calls answered even mid-rush on the floor.

Gym and fitness studio

Health & fitness

New member enquiries and at-risk members followed up automatically, mid-class.

Wellbeing and clinic setting

Wellbeing

Booking and rebooking enquiries caught between sessions and clients.

How it works

AI handles the reply. You stay with the customer in front of you.

STEP 01

The call goes unanswered

Nothing changes on your end. Keep working. The system picks up the moment the call drops.

STEP 02

AI texts them back, fast

Within about 60 seconds, the caller gets a personal message with your business name and a promise you'll call them back.

STEP 03

The lead lands with you

You get notified straight away and the lead is logged, so you can follow up before it goes cold.

What's included

More than a lead-gen tool. It manages performance and looks after the customers you've already got.

Winning new business is only half of it. The system tracks, reports, and follows up — and every month you get a direct conversation about what it's doing and what to change. Retention and performance get the same attention as growth.

Missed-call text-back

Every unanswered call gets an instant, personalised reply in your name.

Lead capture & follow-up

New enquiries are logged and nudged automatically until they book or reply.

Member retention nudges

Members going quiet get a timely check-in message before they cancel.

Review requests

Happy customers get an automatic prompt to leave a review, at the right moment.

Booking reminders

Fewer no-shows with automatic reminder texts ahead of appointments and classes.

Performance management & reporting

A monthly review of what the system caught, converted, and recovered — with a direct conversation about what to improve. You're not left reading a dashboard alone.

Melbourne CBD skyline at night — Victoria, Australia
Who's behind this

Twenty years of sales, performance management and relationships across industry. Not a software company.

My career has run across materials supply, elevated working platforms, health and fitness, and retail — from small independent operators up to some of the biggest names in their trade. Over 20 years, I've built sales pipelines, managed business performance, and run client relationships across every one of those industries, while staying hands-on with the systems that make them run.

I kept seeing the same pattern: businesses losing leads and members not because the service was bad, but because the person doing the work couldn't also be the person on the phone. The performance impact is real — and measurable.

Never Miss a Lead is the system I wished existed. I'm the face of Matstone — the person you speak to, the person who installs it, and the person accountable for results. A small, trusted team supports the technical and operational side, but you'll always deal with me directly.

Performance management is part of the service. Every month you get a plain-English report on what the system caught, what converted, and what changed. If the numbers don't move, we talk about why — and fix it. That's not something a $49/month app does.
Registered Australian Business MATSTONE GROUP PTY LTD
ABN 33 697 574 404  ·  ACN 697 574 404
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Pricing
Setup
From $400 – $600
One-time. Your number, the automation, and a message that sounds like you — installed and tested. Exact cost depends on your setup.
Ongoing
$150 – $250 / month
The system running, monitored, with a monthly performance report and check-in. Scales with your business size and volume.
Guarantee
Money back, month one
If the system doesn't recover at least one customer or member worth more than the monthly cost, you get a full refund. No conditions.

Pricing depends on your business type, size, and what you need the system to do. I'll give you an exact number on a call — not a form, not a quote tool.

Tell me about your business.

Melbourne-based, servicing businesses Australia-wide. I'll call you back within 24 hours. No forms, no funnels, no sales team.