It answers. It asks. It logs it. You call first.
A managed service with a real person behind it. Here's what happens when you miss a call.
Three steps. Every missed call.
It answers and asks.
You miss a call. Within about a minute the caller gets a text in your business's name, so they know they've been heard.
It logs it.
Their number and what they need go into one log. No scribbled notes, no voicemails to dig through.
You call first.
You ring back knowing who it is and what the job is, and you're the one they hear from first.
In your name. Within about a minute.
Someone calls and you can't pick up. Within about a minute, they get a text from your business, not from MatStone. It tells them they've been heard and asks what they need.
Short and plain. No emoji, no links. The wording is set up for your business.
Nothing lives in your voicemail.
Every enquiry is logged: the caller's number and what they need. When you get a minute between jobs, it's all in one place.
You call back first.
You ring back knowing who it is and what the job is. The aim is simple: be the first one they hear back from.
A real person reviews it.
“Software does the repetitive work. A real person sets it up and reviews it.”
Each month you get a performance report and a check-in. I go through how it's tracking with you myself.
What you get.
Capture & qualify
Answers in your business's name, asks what the job needs, and logs it — within about a minute.
Lead logging
Every enquiry's number and what they need, in one place.
Monthly review
A performance report and a check-in, every month.
Retention nudges
Re-engage cold leads automatically — before they book someone else.
Review requests
Post-job automated SMS with a one-tap Google review link.
Booking reminders
24h reminder texts before every scheduled job. Cut no-shows.